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In 2013, Union Cab provided a total of roughly 10,000 accessible taxi trips. This is an increase of 125% from 2012. This increase demonstrates a rising trend in the desire for on-demand accessible taxi services.

Nearly 10 years ago, the City of Madison created an accessible taxi ordinance. Since that time, accessible taxi service has become extremely popular. Due to possible changes to the way cab service is provided, the Commission on People with Disabilities would like to hear about your experiences with accessible taxis, as well as your suggestions for the future development of this service.

Over the next two months, City of Madison staff and Commissioners will hold a series of listening sessions where you can let the City know what you think of accessible taxi service. This input is part of an effort to identify whether or not there is a need for the expansion of these services.

Here are a few questions that will be discussed during each listening session:

  1. Are you aware of accessible taxi cab service in Madison? If so, have you used it?

  2. What is your experience with Madison’s accessible taxi service?

  3. Do you feel this program adequately meets your needs and the needs of the community?

  4. What improvements or changes would you like to see in accessible taxi services?

The first listening session takes place at 5 p.m. on Thursday, June 26,  at Brittingham Apartments, 755 Braxton Place, Madison. 

There will be two or three more opportunities for you to discuss your experience regarding Madison’s accessible taxi service.

If you are unable to attend a listening session or would prefer to send the Commission your responses to these questions or any related experiences, please email them to This email address is being protected from spambots. You need JavaScript enabled to view it..

If you need an interpreter, translator, materials in alternate formats or other accommodations to access this service, activity or program, please call the phone number below or send an email at least three business days prior to the meeting.

Kate McCarthy, Affirmative Action Division Administrative Clerk
Phone: 608-267-1127 or This email address is being protected from spambots. You need JavaScript enabled to view it..