Now Hiring: Vision Services Navigator

The Wisconsin Council of the Blind & Visually Impaired (WCBVI) is seeking a qualified vision services navigator. This is a full-time, exempt position based at the Wisconsin Council of the Blind & Visually Impaired, 754 Williamson St., Madison, WI 53703. Partially remote work may be negotiable after the probationary period.

Position Summary

The vision services navigator plays a vital role in connecting new and current clients who are blind or low vision to resources within the Council and in the community, including light case management. The navigator provides a welcoming and safe connection to individuals who may be new to life-changing vision loss and current clients seeking additional services. The person in this role is a member of the Vision Services team and reports directly to the Education and Vision Services Director.

Primary Responsibilities

  • Triage phone calls, emails and faxes to the Vision Services department
  • Perform client intakes over the phone
  • Participate in/facilitate vision loss support groups
  • Educate callers/clients about vision services
  • Refer internally to vision services professionals and to outside agencies/services as needed
  • Manage client database, including entering data and maintaining demographic records
  • Attend monthly meetings of Vision Services team, full staff meetings and relevant workgroups

Required skills:

  • Excellent written and verbal communication
  • Ability to manage several projects at the same time
  • Ability to maintain confidentiality
  • Compassionate, professional demeanor
  • Ability to work across diversity
  • Ability to stay well organized
  • Computer proficiency
  • Networking and outreach skills
  • Ability to work independently and as part of a team

Desired skills:

  • Counseling
  • Spanish speaker/bilingual
  • Knowledge of vision rehabilitation/blindness/low vision preferred
  • Experience working with people who have disabilities

Education and Professional Experience Requirements

  • Bachelor’s in Social Work preferred.
  • Associate’s in Social Work or Human Services considered with experience

Occasional evening and weekend hours can be expected.

WCBVI offers an attractive benefit package. Pay is commensurate with duties and experience and with similar positions in the nonprofit sector. Starting salary range: $55,000 to $62,000.

The Wisconsin Council of the Blind & Visually Impaired is an equal opportunity employer. People with disabilities, women and BIPOC individuals are strongly encouraged to apply.

How to Apply

Submit the following in Word format to Hiring@WCBlind.org. We will accept applications until the position is filled, with priority given to applications received by March 10, 2025.

  1. A current resumé.
  2. A cover letter highlighting relevant experience and qualifications.
  3. Brief responses (no more than 250 words) to these three questions:
  • The Council’s core values are inclusivity, uncompromising respect, and integrity. Choose one of these values, describe what it means to you, and share a situation in which this value guided your actions.
  • When someone experiences vision loss, they often go through stages of grief and anger, combined with existing health, social and financial challenges. How would you navigate those impactful issues to support the client and maintain healthy professional boundaries?
  • Describe a situation where you worked with a client with complex needs and explain how you prioritized where to start.

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